SHIPPING & RETURNS
All Standard Shipping orders ship via USPS Priority Mail. Orders going to Alaska, Hawaii, PO Boxes, APO & FPO address will be sent via USPS Priority Mail only.
Any backordered items that ship at a later time will not be charged additional shipping.
If your order is shipped via Standard Shipping, expect your order in 1-7 business days.
Need your order in a hurry? Select UPS 2 Day Air (2 Business Days) or UPS Next Day Air for an additional charge to get your order faster!
Orders received by 2:00pm EST will usually ship on the same day.
After 2:00pm (EST) your order will ship the following business day.
*First-Time Buyers must use the SAME Shipping & Billing Address
Shipping and Handling Chart
Actual Shipping Cost
UPS Next Day Air is $24.95 | UPS 2 Day Air (2 Business Days) is $17.50.
*Please Note: Next Day Air does not include weekends. If an order is placed on Thursday after 2:00pm EST, your order will not be received until the following Monday.
*Please Note: 2 Day Air does not include weekends. If an order is placed on Wednesday after 2:00pm EST, your order will not be received until the following Monday.
For all orders shipped to California, adult signature (21) is required and we will also call after 5:00 pm (PT) to confirm your delivery the day prior to shipping.
We do not ship tobacco products to Utah or South Dakota.
Marrero Cigars Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for an exchange, credit, or refund. Returns take up to 15 business days from receiving a return to process. Before returning the item, please contact Customer Service or call (727.314.5206) and let us know what item you are returning and why. Next a Return Merchandise Authorization Number (RMA#) will be issued and shipping label sent via email.
Note: It is very important that you use this label and RMA number to receive proper credit for the return!
We stand by our products and do our very best to provide you with the highest quality cigars and accessories, in top condition, and as quickly as possible. Should you experience any problems, please contact Customer Service. We're here to help you.
How to Return an Item:
Cigars — For cigars by the box or bundle of 10 cigars or more, if you return the unopened box or bundle, you will receive full merchandise credit, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
If you fail to return merchandise within the given time frame or without an RMA#, we may deny credit or issue a 15% re-stocking fee.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
100% Satisfaction Guaranteed!